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Excellence, Collaboration, Integrity, Respect.

Tips For Success

Tips For Success


Pre-Semester Preparations


Accessing your Sandburg “mySANDBURG” student portal, Sandburg e-mail and online course links…

  • Click on the “mySANDBURG” link in the upper right corner.
  • Scroll down and click on “mySANDBURG Tutorial” to get oriented to your “mySANDBURG” portal.
  • Login to your “mySANDBURG” portal as directed in the tutorial and on the portal login page.
  • Once logged in, on the left side of the portal, click on the “My Courses” tab, where links to your online courses and Moodle, the course management system, are located.
  • Complete the Moodle system orientation by clicking on the links.
  • Regularly check your Sandburg e-mail, located mid-center of the “mySANDBURG” portal.


If you experience navigation problems… Submit a Help Desk ticket

  • Go to the Tech Help Desk.
  • Click on “Submit a Tech Help Desk Ticket.”
  • Select “mySANDBURG Issues.”
  • Click on “Next.” Complete all fields. Include a phone number and any error messages received.
  • If you have trouble submitting a ticket you can call the Help Desk at 1-877-236-1862, ext. 5446 or (309) 341-5446


Read the “Online Learning FAQ” page and confirm the “Hardware and Software” requirement

  • Click the “Online Learning FAQ” link.
  • Confirm that you meet the minimum technology requirements and that your computer and Internet connections are working well.


Basic skills for online courses

    Online instructors do not teach technology.
    Technology skills are a pre-requisite for online learning.
    You must know how to: send e-mails and attachments, search the Internet, insert delivery and read receipts when sending e-mails through Microsoft Outlook, format Microsoft Word documents, and send PDF and RTF files.


Planning and Organizing

  • Online courses are available for access at midnight, the night before the semester officially begins.
  • Sign in and start your coursework the first day of class, just as if you were attending a lecture course.
  • Read the course syllabus through its entirety. Note assignment, quiz, and test location and times. Some exams may need to be proctored.
  • Create a calendar of important deadlines.
  • Print a copy of the course syllabus and note the instructor’s phone number and e-mail for future reference.
  • Schedule your time. Keeping up with assignments is critical. Procrastination and falling behind on assignments is one of the biggest reasons for failure in an online learning environment.
  • In an online course, plan for 3-4 hours of study time per credit hour, per week. For a 3 credit hour online course – plan for 9-12 hours a week for reading and assignments. Some weeks may require more time depending on the course expectations and tests required during any given week. Plan accordingly.
  • If you are having difficulty, ask for help immediately. Communication is vital to success.


Technology and Assignment

  • Plan for glitches in technology. You never know when tech problems will occur.
  • Avoid missing deadlines by not waiting until the last minute to hand in assignments. Sandburg, as well as public libraries, have computers available for student use.
  • If you have computer problems, contact your instructor immediately.
  • Student assignments have been known to get “lost in cyberspace,” either as a result of student or instructor technology issues. As a precaution, when you get a confirmation message that your work has been submitted, print this message for your records.
  • If using the Sandburg e-mail system through mySANDBURG to send e-mails and assignments, insert delivery and read receipts and print the receipts for your records. This will leave no question as to whether assignments were sent or received.